Bought Pack, Was Gifted Something Else

All the Sims Freeplay discussions can be held here.
Post Reply
User avatar
3luv4eva3
Sim Teen
Sim Teen
Posts: 443
Joined: 08 Oct 2018, 02:13
Location: New Zealand

Bought Pack, Was Gifted Something Else

Post by 3luv4eva3 »

I just bought the Basic Doors pack, but after providing payment I was gifted 20 LPs and some Simoleons (didn't count how many) instead. I went to the online store and the pack is still in the store. Someone help?
SFP: Level 55
VIP: Level 12
Version 5.76.0 - Live, Laugh, Loft

'low key' gamer, writer and binge watcher
User avatar
mockingbird288z
Moderator
Moderator
Posts: 6531
Joined: 10 Oct 2013, 04:51
Location: Florida; UTC -4:00
Contact:

Re: Bought Pack, Was Gifted Something Else

Post by mockingbird288z »

That's crazy! I would contact customer support. Include a screenshot of the purchase from your app store if you can.
HFN: 22 West Side -- Includes dog and cat
Lakeside Christmas Update
User avatar
3luv4eva3
Sim Teen
Sim Teen
Posts: 443
Joined: 08 Oct 2018, 02:13
Location: New Zealand

Re: Bought Pack, Was Gifted Something Else

Post by 3luv4eva3 »

mockingbird288z wrote: 15 Sep 2019, 02:12 That's crazy! I would contact customer support. Include a screenshot of the purchase from your app store if you can.
Yeah I've emailed them and they have responded with a similar thing so we'll work it out and see what happens.
SFP: Level 55
VIP: Level 12
Version 5.76.0 - Live, Laugh, Loft

'low key' gamer, writer and binge watcher
User avatar
3luv4eva3
Sim Teen
Sim Teen
Posts: 443
Joined: 08 Oct 2018, 02:13
Location: New Zealand

Re: Bought Pack, Was Gifted Something Else

Post by 3luv4eva3 »

Normally I do purchases from a gift card but today since I didn't have one I used my card and this was for the first time. I wonder if it has anything to do with it.

My purchase still says it is pending so I haven't actually got a receipt yet.
SFP: Level 55
VIP: Level 12
Version 5.76.0 - Live, Laugh, Loft

'low key' gamer, writer and binge watcher
User avatar
3luv4eva3
Sim Teen
Sim Teen
Posts: 443
Joined: 08 Oct 2018, 02:13
Location: New Zealand

Re: Bought Pack, Was Gifted Something Else

Post by 3luv4eva3 »

I bought the pack again this morning, and this time it worked. I also bought the carpets pack and the transaction worked fine. Just waiting to see my reciept.
SFP: Level 55
VIP: Level 12
Version 5.76.0 - Live, Laugh, Loft

'low key' gamer, writer and binge watcher
Post Reply