Today i tried to go onto my sims and it said the latest update has not been installed yet and it says to contact firemonkeys but they didn't help me.
There is no latest update on the Halloween update which i already have.
My sims isn't working
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- Sim Toddler
- Posts: 92
- Joined: 15 Mar 2016, 19:37
- Location: Darlington
Re: My sims isn't working
Are you on an android that's has a operating system lower than 4.0? (lollipop)
Level: 54
Current quest: The school discovery one
Send me a PM if you want to add me
Monument Level: All Monuments Complete
No Complete HFN, but one in the works at
Current quest: The school discovery one
Send me a PM if you want to add me
Monument Level: All Monuments Complete
No Complete HFN, but one in the works at
Re: My sims isn't working
Welcome to the forum, Xzaivia!
It’s hard to say what you can do, as we don’t know the error message you get. If the game doesn‘t load, it may help to uninstall the app, restart the device, install the game and download your saved data from the cloud. Your download will be based on the last save you uploaded or the last time you visited the Party Boat. (Visiting the Party Boat is supposed to automatically upload the game to the cloud once a day.)
If you get the error message „Unfortunately, FreePlay has stopped“, please read the Firemonkeys’ article here.
According to the announcement at the Firemonkeys’ Help Center, the 2017 Halloween update should still work on android lower than 4.0.ilovethesims wrote: ↑26 Oct 2017, 21:41 […]
Are you on an android that's has a operating system lower than 4.0? (lollipop)
Handcrafted Homes Update, 5.83.1
iOS 17.4.1
HFN 3 Eastside includes cat and dog.
Haunted House 1 Museums Boulevard and Volcano View
iOS 17.4.1
HFN 3 Eastside includes cat and dog.
Haunted House 1 Museums Boulevard and Volcano View
-
- Sim Toddler
- Posts: 92
- Joined: 15 Mar 2016, 19:37
- Location: Darlington
Re: My sims isn't working
There was an android mini update for the app a while ago so maybe that could have changed what operating system freeplay supports?ErinPW wrote: ↑27 Oct 2017, 06:53Welcome to the forum, Xzaivia!
It’s hard to say what you can do, as we don’t know the error message you get. If the game doesn‘t load, it may help to uninstall the app, restart the device, install the game and download your saved data from the cloud. Your download will be based on the last save you uploaded or the last time you visited the Party Boat. (Visiting the Party Boat is supposed to automatically upload the game to the cloud once a day.)
If you get the error message „Unfortunately, FreePlay has stopped“, please read the Firemonkeys’ article here.
According to the announcement at the Firemonkeys’ Help Center, the 2017 Halloween update should still work on android lower than 4.0.ilovethesims wrote: ↑26 Oct 2017, 21:41 […]
Are you on an android that's has a operating system lower than 4.0? (lollipop)
Level: 54
Current quest: The school discovery one
Send me a PM if you want to add me
Monument Level: All Monuments Complete
No Complete HFN, but one in the works at
Current quest: The school discovery one
Send me a PM if you want to add me
Monument Level: All Monuments Complete
No Complete HFN, but one in the works at
Re: My sims isn't working
The latest game version on android is Halloween 5.33.4, so I guess it should still work.ilovethesims wrote: ↑27 Oct 2017, 08:50
[…]
There was an android mini update for the app a while ago so maybe that could have changed what operating system freeplay supports?
Handcrafted Homes Update, 5.83.1
iOS 17.4.1
HFN 3 Eastside includes cat and dog.
Haunted House 1 Museums Boulevard and Volcano View
iOS 17.4.1
HFN 3 Eastside includes cat and dog.
Haunted House 1 Museums Boulevard and Volcano View
-
- Sim Toddler
- Posts: 92
- Joined: 15 Mar 2016, 19:37
- Location: Darlington
Re: My sims isn't working
Good pointErinPW wrote: ↑27 Oct 2017, 09:34The latest game version on android is Halloween 5.33.4, so I guess it should still work.ilovethesims wrote: ↑27 Oct 2017, 08:50
[…]
There was an android mini update for the app a while ago so maybe that could have changed what operating system freeplay supports?
Level: 54
Current quest: The school discovery one
Send me a PM if you want to add me
Monument Level: All Monuments Complete
No Complete HFN, but one in the works at
Current quest: The school discovery one
Send me a PM if you want to add me
Monument Level: All Monuments Complete
No Complete HFN, but one in the works at