I clicked 'Restore Purchases' on accident...

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confusedgirl
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I clicked 'Restore Purchases' on accident...

Post by confusedgirl » 25 May 2016, 20:31

I was curious as to what the button was for so I clicked it and it added millions of simoleons and social points to my bank???

I purchased some simoleons and social points before but I used them all up - Has clicking this button purchased more!? Will I be charged for them??? If so, how do I undo it??? :o
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mockingbird288z
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Re: I clicked 'Restore Purchases' on accident...

Post by mockingbird288z » 25 May 2016, 22:36

The Restore Purchases button is supposed to restore any specials packs you buy from the online store (things like clothes, or fireworks) if they aren't showing up for some reason. It is not supposed to restore any currency purchased. I guess you got a glitch. It shouldn't charge you again. You might want to consider submitting a support ticket to Firemonkeys as I think that is something they should be made aware of.
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sesinka
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Re: I clicked 'Restore Purchases' on accident...

Post by sesinka » 10 Jun 2016, 13:55

I did that around a year ago and I was charged twice (I had bought SPs). Hope you can undo it by sending FM a notice
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mockingbird288z
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Re: I clicked 'Restore Purchases' on accident...

Post by mockingbird288z » 10 Jun 2016, 17:28

sesinka wrote:I did that around a year ago and I was charged twice (I had bought SPs). Hope you can undo it by sending FM a notice
Oh no!

In general, I've heard it is easier to get a refund from the app store you used (App Store, Google Play, Amazon...) than from Firemonkeys themselves. But still, FM should be aware people are being charged twice.
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