Search found 8 matches

by Starlight
31 Jan 2018, 03:25
Forum: The Sims Freeplay
Topic: Can’t download from the cloud
Replies: 18
Views: 12059

Re: Can’t download from the cloud

I had to start a new game in order to find the ID. I sent it to Firemonkeys and they said my game wasn’t in the cloud. So either the ID isn’t the same one connected to my game OR my game save somehow disappeared. Either way, I’m extremely sad :( The ID would have changed when you started a new game...
by Starlight
12 Dec 2017, 06:30
Forum: The Sims Freeplay
Topic: Can’t download from the cloud
Replies: 18
Views: 12059

Re: Can’t download from the cloud

II'm sorry too that you can't download Starlight. Hoping if you keep trying that it will work soon. I too made a note of my Player ID & Cloudcell Device ID(whatever that is?). It is found at the bottom of the game by accessing green 3 dot button, then i (for information) in bottom left, then Ab...
by Starlight
11 Dec 2017, 17:38
Forum: The Sims Freeplay
Topic: Can't add sim to home-- still says baby lives there.
Replies: 2
Views: 1938

Re: Can't add sim to home-- still says baby lives there.

Hi, I've read some forums on this matter but it really didn't answer my question because I don't have a baby that is waiting to be born. I'm on level 20 and have 16 sims. I have a house that I'm unable to add a new sim to. It says that a baby owns the house but all the babies are moved out to their...
by Starlight
11 Dec 2017, 04:21
Forum: The Sims Freeplay
Topic: Can’t download from the cloud
Replies: 18
Views: 12059

Re: Can’t download from the cloud

Was your game 'hacked' or mod in any way? I've seen some posts on facebook that EA banned some players because of this and they can't use the cloud or download their game. No, I never did any of those game hacks. I have been able to download from the cloud before so that’s why this whole mess is so...
by Starlight
11 Dec 2017, 04:18
Forum: The Sims Freeplay
Topic: Can’t download from the cloud
Replies: 18
Views: 12059

Re: Can’t download from the cloud

[...] I tried all of your tips and unfortunately none of them worked. I sent a help ticket to Firemonkeys earlier, but they haven’t been able to help me. They can’t find my game in the cloud without a player ID and since I can’t get into my game, I can’t find my ID. I was told I have to start over,...
by Starlight
10 Dec 2017, 19:04
Forum: The Sims Freeplay
Topic: Can’t download from the cloud
Replies: 18
Views: 12059

Re: Can’t download from the cloud

I see you're on iOS, is your save via Facebook? Maybe check if you're signed in on the Facebook app and check in your phone's permission settings that Sims Freeplay has permission to access your Facebook account. I have the current update for the game (I was hoping it would shake something loose bu...
by Starlight
09 Dec 2017, 21:43
Forum: The Sims Freeplay
Topic: Can’t download from the cloud
Replies: 18
Views: 12059

Re: Can’t download from the cloud

I see you're on iOS, is your save via Facebook? Maybe check if you're signed in on the Facebook app and check in your phone's permission settings that Sims Freeplay has permission to access your Facebook account. I have the current update for the game (I was hoping it would shake something loose bu...
by Starlight
09 Dec 2017, 02:28
Forum: The Sims Freeplay
Topic: Can’t download from the cloud
Replies: 18
Views: 12059

Can’t download from the cloud

I’m having a problem with my game and hoping someone can help. I uploaded my game to the cloud and when I try to download it, nothing happens. I keep getting sent back to this screen F885EBF3-839B-44DA-96AD-2D3D450FC008.png Has anyone had this problem before? I appreciate any help because I’ve been ...